FAQ

Frequently asked questions

Collective Cellar is a premium, exclusive, online wine shop. Access to Collective Cellar is restricted to members only.

Benefits

Members receive industry pricing on all wine, craft beer and spirits, often up to 50% off retail prices.

Collective Cellar offers members exclusive services, which includes but is not limited to:

  • Cellar construction and management including purchasing, negotiations and procurement. Free initial consultation and quote.
  • Curation of existing cellars, including sorting, establishment of drinking windows, product research and purchase list creation (quoted based on size of cellar, minimum spend of $250)
  • Sourcing and procurement of individual wines on an ongoing basis (minimum purchase amount of $250)
  • Special orders with a minimum order of one case.
Membership

There are no contracts to sign, no startup fees, and no membership cost. You have been given a Charter Membership, which is not available to the public, because you are a friend or family member of someone in the WineCollective group of companies.

You can expect to receive a handful of emails from us each year, highlighting rare wines, beers and spirits that are available for purchase. At all times during the year, the entire catalogue of available WineCollective and Canada Craft Club products will be available for you to purchase.

Once per year we will evaluate existing memberships and purchase patterns. If you have not made a purchase in the preceding year, your membership will be rescinded and cancelled. This is to keep membership levels restricted so that we can provide a VIP experience to all Collective Cellar members.

If you wish to rescind your exclusive Charter Membership, please contact us at vip@winecollective.ca.

Our guarantee

We are only presenting you with the best of the best. All products listed on Collective Cellar have been carefully selected by professionals. We will offer a broad range of products, from amazing value and everyday drinkers, to the exceptional, rare and exclusive. If you receive a bottle that has been tainted or damaged, let us know within 30 days of delivery and we will work with you to find an appropriate solution. Unfortunately, because of the sensitivity of products, we are unable to offer refunds and will only be able to address concerns on products received within the 30 day window.

Shipping details

All orders are shipped, by default, with Loomis Express. If you would like to request an alternate courier or service, please contact vip@winecollective.ca. Visit the shipping page for more details regarding deliveries and couriers.

Additionally, you can always pick up your order from Highfield at no cost.

Orders and payment info

Once you have selected and paid for products from the Collective Cellar store, orders cannot be cancelled or refunded. All sales are final.

Collective Cellar has very high privacy standards. We will never sell your information, ever. Read more in our Privacy Policy. Collective Cellar’s purchase system is secured with SSL encryption, look for the picture of a lock in your browser during checkout.

Your order will ship within 1-7 days. Please refer to the shipping details page to view the estimated delivery time.

Can I change the address my wine is shipped to?

Yes. You can select the address when complete your order, and ship anywhere you like. If you would like to change the default address on your account, you can login and update the delivery info.

Is there any minimum or maximum order size?

No. You can order as much or as little as you want. Additionally, you can order multiple cases of the same product if you wish, capped only at the wine’s availability. Wine can only be purchased for personal consumption and can’t be re-sold.

There is a wine that i want to purchase but it says “Sold Out”. Can I get some?

Reach out to us if you missed out on something, we will do our best to source more for you. If we can not access more, we can make recommendations on alternate products.

How do I take advantage of your other services (cellar curation, cellar construction, special orders)?

Email us with your request at vip@winecollective.ca and we will get back to you within one business day.

Can you bring in a specific wine for me?

If the product is listed in Alberta we can often arrange to secure a case (or more) for you. If the product is not available in Alberta we can look to bring the product in for you with a minimum purchase requirement.

Still have questions?

Please feel free to contact us at vip@winecollective.ca

Our office hours are between 9:00am–5:00pm MST, Monday to Friday and we will always get back to your email within one business day.