We try hard to ensure that you receive the best service possible from our trusted couriers. However, shipping is a complicated process and we are at the mercy of mother nature. Please be aware that we will delay shipping if we feel that there is a chance your package may freeze or over-heat. If we delay the shipping of your package, we will do our best to inform you with as much notice as possible.

• We ship in discreet, recyclable packages.
• Packages are bomb proof (not tested with real bombs), with a <0.1% breakage rate.
• You can delay your shipments if you are out of town.
• You can pick up in Calgary and save a few bucks.
• Signature is required and couriers are required to verify your age because it’s alcohol.
• We cannot leave packages at your doorstep (it's illegal - because it’s alcohol).
• Receive an email with your tracking number the day it is shipped.
• Reshipping fee = Base shipping fee of $15 + any applicable surcharges.
• Prefer not to have your package reshipped? Missed your delivery twice? We will keep the package and credit your account for the amount paid for the package, less the return shipping charges and a $10 restocking fee.
• Orders cannot be cancelled or refunded. All sales are final.

Contact Collective Cellar to change your courier

• Default courier for all members outside of Alberta and who do not need shipment to a PO box, rural address or to select provinces/territories.
• Depending on your location, delivery will take between one to seven business days.
• Two delivery attempts will be made over two days. Loomis will not return the same day if the first attempt is missed.
• A door knocker tag will be left at your door. The tag will have Loomis contact information that can be used to arrange a better time for delivery the next day.
• If you are not home for your second delivery attempt, your package will be held for 5 business days at your nearest depot where it can be picked up.
• In order to pick up your package you will need a valid government issued ID and the door knocker information.

• Available for all members.
• Default courier for rural, PO Box addresses and some provinces/territories.
• Depending on your location, delivery will take between one and 12 business days.
• One unsolicited delivery attempt will be made.A tag will be left at your door, or in your mailbox notifying you of the failed delivery.
• Your package will be held for pickup at the nearest post office for 15 business days.
• Photo ID with a matching delivery address, and your tracking number are required to pickup your package.
• After 15 days, your package will be returned to WineCollective HQ. We will contact you to arrange reshipping. Reshipping charges will apply.

For questions about your delivery, contact Canada Post at 1-800-267-1177.

• Convenient location in Calgary.
• You will receive an email when your wine is ready. Pickup your package at any time within the month.
• Save $15 each month on shipping.
• Return your boxes and inserts for a credit on your WineCollective account! ($1 per 2-box, $2 per 4-box, $3 per 6-box).
• All members receive 10% off Club Price of all wines and 5% off beer and spirits at Highfield.